ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. ManageEngine ServiceDesk Plus (Cloud) integrates your help desk requests and assets to help you manage your IT effectively. App features: Filter requests based on criteria such as unassigned, pending, open etc. View, create, edit and delete requests. Perform actions (pick up, assign, close, reply) for requests. Work log and resolutions can be added/modified for each request.