SaaS helpdesk|ServiceDesk Plus

SaaS helpdesk|ServiceDesk Plus

By Zoho Corporation

  • Category: Business
  • Release Date: 2012-02-09
  • Current Version: 5.9.7
  • Adult Rating: 4+
  • File Size: 115.27 MB
  • Developer: Zoho Corporation
  • Compatibility: Requires iOS 10.0 or later.
Score: 2.5
2.5
From 28 Ratings

Description

ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. ManageEngine ServiceDesk Plus (Cloud) integrates your help desk requests and assets to help you manage your IT effectively. App features: Filter requests based on criteria such as unassigned, pending, open etc. View, create, edit and delete requests. Perform actions (pick up, assign, close, reply) for requests. Work log and resolutions can be added/modified for each request.

Screenshots

Reviews

  • Doesn’t work

    1
    By XEC3016
    Worked for a few weeks, now I get notifications but when I open the app all I get is a white screen so I end up having to use my computer to view manage my tickets, which defeats the purpose of having the app.
  • App still shows unread tickets

    2
    By Turtle3029
    App still shows unread tickets notification on the icon but when inside the app there are no unread tickets.
  • Something is broken

    1
    By Pjcreese
    Starting on April 2, 2019, I could no longer log into the app. After nearly exceeding my login limit, the login attempts simply spin endlessly.
  • Would love to use the app but it keeps crashing

    2
    By gsmay611
    When it works it is a great app for managing my help desk. However the app constantly crashes. I think the new update has caused it to crash quicker and more often that version 5.4 did. I wish they could fix it as it really is a helpful and good app when it does work.
  • Doesn’t work

    1
    By Charlzes05021
    When I first login it seems great. But then when I close the app and try to reopen it, it just gives me an error message that says “error” and displays nothing else. I would love to use this if it actually worked.
  • Great Online Service, Dissapointing App

    1
    By Yamianp
    Love servicedesk+ online, but this app crashes all the time and has other random errors. Would love it if they could get the app to be stable, since it is essential for our field techs, but very unreliable at times.
  • Great

    5
    By Dominick the donkey
    Everything about Servicedesk is great. Started with the free trial. Now we have a 10 tech license. It’s never crashed once for me so far.
  • Asset

    2
    By hurt311
    When adding assets the app unexpectedly quits when saving the assets on my IPhone 7, but works great on my IPad. Everything else seems to work fine.
  • Does not work

    1
    By Dyhfrhijshj
    I downloaded and when I put my login info, it asks to send a verification email. It never sends the email. I've waited over an hour. Please fix this bug.
  • Was Better

    2
    By abrauda
    I liked the app better before the UI change. It's harder to manipulate tickets with this one than it was. Also since this last update, the badges for a new ticket do not clear out if you mark all items as read using the website without opening the app on your iOS device. This was not the case previously.

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